Inside Totem
Get to know how we work, who you’ll be working with and what it’s like to work here.

How we work
Our clients tell us it’s our personalised hands-on approach that makes the difference. With honesty, clarity and transparency at every step we will support you through every step of your journey.
We hold ourselves to extremely high standards that are made possible with our tried and tested Magic 8 Methodology.
Find out more
Our people
Behind the fancy job titles are a team of amazing people – creatives, storytellers, event producers, streamers and big dreamers.

Grace
Elmy
Admin Assistant
Grace joined Totem as Admin Assistant Intern after finishing Sixth Form. She is rapidly learning, booking travel for the team, assisting with event planning tasks, and managing office operations. Outside of Totem, Grace enjoys concerts, dancing and spending time with friends. She’s also a film buff and indulges in movie marathons.
- Favourite place
- The Beach
- Your favourite book
- Gone Girl
- Playing on repeat
- Sour Times
- Favourite non-human
- Portishead, Kittens!
- What's on the menu
- Anything Beige
- Survival essentials
- Music, Water, Matches
- Who or what inspires you
- My Family

Bhavya
Agrawal
QA Lead
Bhavya is a quality assurance fanatic who loves to break an application to build a perfect one. A practitioner of continuous improvement herself, she like to incorporate quality standards in her work, also focussing on customer satisfaction and optimal team performance. Beyond work, she loves to organise family events, passionate of travelling and exploring new locations, believes in making great memories and ensures to connect with her parents in India everyday.
- Favourite place
- Mumbai
- Your favourite book
- Software Testing
- Playing on repeat
- Bollywood
- Favourite non-human
- Food
- What's on the menu
- Paani Poori / Ice Tea
- Survival essentials
- Food, Fire, Music
- Who or what inspires you
- My son

Inês
Mendes
Director of Client Success
Ines has a passion for people, problem solving, and animals. That includes the dolphin at Sea World that bit her in 2002. With a background in Journalism and Politics, she is equipped to guarantee project success and manages video production, design projects and clients. In her free time, she enjoys long walks on the beach and travelling.
- Favourite place
- Ericeira
- Your favourite book
- LOTR
- Playing on repeat
- Bohemian Rhapsody
- Favourite non-human
- My dog
- What's on the menu
- Sushi
- Survival essentials
- Fishing Set and Knife
- Who or what inspires you
- Victoria Beckham

Rex
Richardson
Mid Level Front End Engineer
Rex is a front-end developer with over nine years of experience building web and mobile apps. He launched his first App Store app at the age of thirteen. Drawing on his strong background in UI design, a keen eye for user experience, and a lot of caffeine, he ensures Totem delivers one of the most user-friendly B2B event apps. Among his credentials, Rex is also the winner of Totem’s Caffeine Connoisseur Award.
- Favourite place
- Greek Islands
- Your favourite book
- Shoe Dog
- Playing on repeat
- FourFiveSeconds
- Favourite non-human
- ChatGPT
- What's on the menu
- Thai
- Survival essentials
- Coffee
- Who or what inspires you
- Steve Jobs

Josh
McCarthy
Success Manager
With nearly a decade of experience in account management and SaaS sales, Josh’s transition to Totem was a perfect fit. He is passionate about delivering exceptional client experiences and building collaborative relationships that ensure project success. When he’s not at Totem you might find him in overalls, working on his 30-year-old Land Rover “Maria” getting stuck in the muddy hills of North Wales, or relaxing with a fine single malt whisky in hand.
- Favourite place
- Machynlleth, Elan Valley
- Your favourite book
- Dave’s True Stories
- Playing on repeat
- Take Me Back To Eden
- Favourite non-human
- Gunnersaurus
- What's on the menu
- Asian Food
- Survival essentials
- A book, knife and fire
- Who or what inspires you
- My dad

Alvaro
Fuentes
Senior Designer
Alvaro is a senior designer who works with 2D and 3D animations for bespoke AV installations and large-format MediaWalls. He also works as an editor and with onsite camera work covering events, filming sessions and interviews. He loves animals, music and tapas at all times of the day.
- Favourite place
- Iceland
- Your favourite book
- The name of the wind
- Playing on repeat
- Surprise Surprise
- Favourite non-human
- My two pet rats
- What's on the menu
- proper carbonara
- Survival essentials
- a book, a flute & ∞ pizza
- Who or what inspires you
- Insta photographers

Sam
Gallagher
Product Designer
Sam is a Product Designer, he is passionate about all aspects of design. Since graduating from the University of Brighton, he’s been involved in branding and web design projects at a digital media agency, before joining Totem in 2022. Sam enjoys musical theatre, comfy video games, and working his way through the restaurants of London to find the tastiest treats available.
- Favourite place
- Kyoto, Japan
- Your favourite book
- The Hitchhiker's Guide to the Galaxy
- Playing on repeat
- Pink Pony Club by Chappell Roan
- Favourite non-human
- Rufus the Cocker Spaniel
- What's on the menu
- Sunday roast
- Survival essentials
- 3 custard creams
- Who or what inspires you
- Princess Diana

Paige
Redfern
Operations Executive
Since graduating in media production in 2017 Paige has wanted to pursue a career in the media industry and to be able to develop skills within the creative sector. Totems Leap internship gave her that opportunity. Paige as worked in progression within the Totems success team. She is already filming, designing, building events on the platform and streaming. When Paige isn’t working she is pretending to be marvel characters to keep her crazy 4 year old son entertained.
- Favourite place
- Anywhere with my son
- Your favourite book
- Queenie
- Playing on repeat
- Go- Cat Burns
- Favourite non-human
- Benji- My Yorkie
- What's on the menu
- Sushi
- Survival essentials
- bed, boat, lighter
- Who or what inspires you
- My son

Jasmine
Berger
Broadcast Manager
Jasmine has a passion for editing, filming and live streaming and has been that way since college. Working previously with a live news station, where she edited and live streamed content. When not editing she likes to play games, arcade games and consoles alike. She is a Nintendo Girl at heart, when she isn’t editing or playing games, she reads fantasy novels like Terry Pratchett and draws. But most importantly she loves the Legend of Zelda and is currently collecting all the games!
- Favourite place
- Arcade
- Your favourite book
- Blart & HIVE
- Playing on repeat
- Cauterize
- Favourite non-human
- Squid & Octopus
- What's on the menu
- Pancakes
- Survival essentials
- Notebook, pen, multi-tool
- Who or what inspires you
- My plants

Ivan
Amaya
Web Manager
Ivan studied Visual Arts and has a background in Digital Media and web. He previously worked making digital infographics, designs and web projects for different clients, including international news agencies. He relocated to London to complete an MBA before joining the company. Ivan likes to be involved in different types of projects. He enjoys diversity across the world of Digital Media to the point of developing different personalities. He has an alter ego known as “The Baron”, a Father Christmas / Santa Claus type character who brings breakfast treats to the office on Fridays and also plays loud music in the evenings. He ate a triple hamburger once while watching an 80s Horror Film Marathon.
- Favourite place
- Live:Right Here Right Now
- Your favourite book
- Music Biographies
- Playing on repeat
- The Ecstasy of Gold
- Favourite non-human
- Cats
- What's on the menu
- Hamburgers (Classic)
- Survival essentials
- Film, Music & Guitar
- Who or what inspires you
- Authenticity

Kyle
Osborn
Senior Front-End Developer
Kyle has recently become a permeant fixture in the office, bringing nearly ten years of experience to the team. He works closely with design to bring alive the innovative features that make Totem Virtual & Hybrid Events stand out. A little-known fact: he used to be an AV tech for local am-dram/charity gigs, which certainly comes in handy here at Totem!
- Favourite place
- Your favourite book
- Playing on repeat
- Favourite non-human
- What's on the menu
- Survival essentials
- Who or what inspires you

Dominic
Roof
React Native Engineer
Dom is a software engineer with over nine years of experience. He has been building websites and mobile apps since the tender age of twelve. His exploratory spirit and curiosity about different cultures have led him to live in America, Taiwan, and Tokyo. Now based in the UK, he continues to learn new languages and plays football when he’s not coding.
- Favourite place
- Sleeping over at my friends house
- Your favourite book
- Tracy Beaker
- Playing on repeat
- Any edm
- Favourite non-human
- My dog buddy
- What's on the menu
- Japanese
- Survival essentials
- Bow and arrow
- Who or what inspires you
- I take inspiration from my failures
Working at Totem
We are all about delivering exceptional experiences for our customers, and it’s our people that make it all possible.
Learn how we look after them, what it is they like about working at Totem and why a career here could be just what you’re looking for.
You can also apply for a role or let us know you’re interested in joining us.
Find out moreOur Resources
-
Key Personalisation to capitalise on financial services investment growth
Investment firms are empowered to deliver tailored, accessible, and engaging content to their investors, enhan...
-
Media Coverage
A round-up of the press coverage and opinion pieces for Reef over the past months...
-
Powering Inclusion Through Personalisation
Improving user experiences in fintech workplaces...